advance warning of component degradation or failure that may result or has resulted in server

downtime, and the use of appropriate services and tools to support that function.

or repairing components, and the use of appropriate services and tools to support that function.

Within the context of a complete solution, the server exists as a collection of software components

(applications and operating system) running on a hardware platform consisting of Intel® Server

Products such as a chassis, server board, add-in cards and other third-party peripherals. Real

servers based on Intel Xeon processors incorporate industry standard technologies that support

varying levels of management to meet specific customer needs. Intel provides a range of software

tools to monitor the hardware for management purposes thereby promoting server availability and

dependability.

generate alerts if they fail or show signs of degrading and provide access to related information

By effectively monitoring component status and generating

alerts when thresholds are exceeded the integrator is able to apply preventative actions to

keep the server up and running.

isolate the fault, diagnose the problem and repair the condition. Real servers based on Intel

Xeon processors can include a high level of management that allows remote access to a

server for the purpose of diagnosing faults even when the operating system is not functional.

The key to maintaining and repairing servers quickly is a good set

of tools, and not necessarily a good screw driver (which doesn’t

hurt), but reference tools. Server systems are typically more complex

than a standard desktop system so they require more detailed reference

tools such as online tutorials, parts databases and support

information. Intel provides detailed product information on its support

the Intel® SMaRT (Server Maintenance and Reference Training) Tool

that is an excellent resource for all levels of technicians and engineers.

The Intel SMaRT Tool is a CD-ROM containing comprehensive repair

and maintenance information to assist in servicing, training and marketing over 50 Intel-based

server products in ten languages. Integrators can use the interactive support tool when they don’t

have access to the web, showing detailed steps on how to repair Intel® Server Products, valuable

product replacement instructions, including Intel® Customer Support phone numbers worldwide.

Because it is a stand-alone CD-ROM, integrators can also utilize the tool to promote Intel® Server

Products with the Virtual System Tours section when presenting to their potential customers.

Intel SMaRT Tool integrates with Intel® Server Management (ISM) so integrators can be notified

remotely of a failing system, locate the exact failed part, instantly connect to the how-to-replace

section within Intel SMaRT Tool, get replacement ordering information from the parts database and

link directly to support information, including phone numbers and AWR email submittal.

The Intel SMaRT Tool features new technical and marketing information sections, along with new

System Modules and Virtual System Tours on six of the latest Intel® Server Products. As always,

Intel SMaRT Tool provides advanced notification of upcoming System Modules, and allows for

easy downloads to make supporting Intel-based servers simpler.

phone 800-548-4725 (NA); +1-303-675-2148 (International). Request SKU# 283802.

As a result of the high cost of server downtime, many customers demand rapid service that is not

possible without keeping critical backup components in close proximity to operating hardware. In a

recent survey2, service and availability were two of the top three server customer concerns. Intel has

a set of spares programs designed to reduce server downtime and increase customer satisfaction.

The Intel® Server Parts storefront on Shop IntelSM allows integrators to buy spares, accessories, and

discontinued parts direct to keep in stock or use for mission-critical support. With easy credit card

ordering and three shipping options, including overnight delivery*, the storefront enables integrators

to quickly repair servers with new parts instead of waiting for warranty replacement. The storefront

features over 90 Intel Server Parts, including cables, fans, I/O shields, and power supplies.

Another option to provide quick repair, are Intel® Spares Kits. Intel Spares Kits provide a set of individually

wrapped, backup chassis electronics and cables that can be used to quickly replace failed

parts and reduce expensive server downtime. The components included within Intel Spares Kits

enable the possibility of cost-effective, same-day service and added confidence in the high availability

of servers built with Intel® Server Products.

Finally, Intel provides the Intel® Spares Estimation Tool to obtain recommended spares stocking

levels based on product codes and inventory levels the integrator selects. It’s an easy way to forecast

spares inventory enabling integrators to search by product, enter months of inventory, and the

server population they support. Based on inputs, the tool produces a complete table of spare

parts and recommended stocking levels. When used in conjunction with the Intel Server Parts

storefront on Shop Intel, integrators can keep their own, complete warranty warehouse.

2 Source: Intel Corporation, November 2002